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| Lincoln Heacock |
Silicon Valley |
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Expertise –A recognized IT innovator and leader with over 15 years of experience in the financial services industry and payment management and application infrastructure outsourcing. Demonstrated success in leading and building dynamic teams and programs. His experience is mostly in industry, but he has done a fair amount of consulting. His industry positions were in IT, eCommerce, and Mobile/Web development.
Subject Areas–Outsourcing Application Strategy, PCI-DSS Strategy & Implementation, Ecommerce/Payment Strategy & Implementation, Business Process Design, ITIL Technology Implementation, Agile Software Development, Customer Satisfaction & Loyalty Programs.
Excellent Business Acumen – Strategic Planning, Business Process Reengineering, Operations,Sales & Marketing, Product Development, Large-Scale Program Management, P&L and Budgeting,Team Building & Performance Optimization, C-Level Client Relationship Management
Industry Verticals – Financial Services, High Tech.
Clients and employers have ranged from small non-profits to Fortune 100 companies. A consistent hallmark has been a need for a significant transformation strategy to be envisioned then executed. These initiatives have ranged from step function revenue growth to operational cost reduction. Representative transformation programs are:
- Transformational Growth– Grew a de novo business from 1,200 customers to over 350,000 that processed $120B in USD payments. Revenues grew from $12M to over $350M. Oversaw 3 acquisitions during 40% YOY growth.
- Risk Management Automation–Created an automated risk management system that analyzed payment and funding transactions for fraudulent or suspicious activity. The risk system allowed the business to grow its merchant portfolio with higher value customers adding over $1M in revenue in just 6 months. The risk system also prevented $500K in potential losses in just 6 months.Risk Operations team members were able to focus on higher value activities and headcount growth was suppressed.
- Customer Satisfaction Focus– Transformed IT organization to focus on employee productivity and shifted resources to higher valued activities. Developed business case for allowing employees to utilize their own technology and reducing capital expenditures by $3M. Established employee satisfaction benchmark analysis for measuring future success.
A sample list of recent clients includes: Velodyne, Synopsys, Aubri Brown Club, and Sun Microsystems Past employers: Visa, Inc., CyberSource Corporation, Silicon Graphics, Inc.
Education– Masters of Business Administration;Santa Clara University; Bachelors of Science, Computer Science, Cal Poly San Luis Obispo References, affiliations, certifications and publications are available on request.
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